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Delivery Information.
We offer free delivery on items marked 'Free Shipping'. Delivery is charged at a flat rate of £5.90 per kg for all other products.
We use Royal Mail for delivery and insure the parcel against loss or damage of goods whilst in transit. For items in stock, we will try to despatch your order the same or next day. Your order should usually arrive in 3 to 5 days.
We are only able to deliver within the United Kingdom. If you live outside the UK, then please email us first for details of whether we are able to ship to your location.
Returns Procedure.
Before returning any item please email us detailing the item and reason for the return. We will then send you a returns authorisation number along with details of how and where to send your return.
We will ask you if you would like us to replace the item (provided it is still available) or refund your card.
Returns are to packed securely and posted via Royal Mail to:
ZEPSHINE TRAVEL LTD, T/A
Leonidas Chocolate
5 Terminus Road
Eastbourne
East Sussex
BN21 3QJ
We will authorise the return of an item in the following cases:
Faulty or damaged item
You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
Duplicate or incorrect item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
Unwanted item
Unfortunately, due to fragile nature of all of our products we cannot refund or exchange an unwanted gift, unless it was sent to you through our error.
If you have any questions at all about product delivery or returns, then please do not hesitate to contact us. |
